{"id":19,"date":"2026-09-09T06:58:17","date_gmt":"2026-09-09T06:58:17","guid":{"rendered":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/troubleshooting\/"},"modified":"2026-09-09T06:58:17","modified_gmt":"2026-09-09T06:58:17","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/troubleshooting\/","title":{"rendered":"Troubleshooting and support"},"content":{"rendered":"
\n

Missing manifest or a blank file page<\/h2>\n

Extract the package and select the directory containing manifest.json<\/code> when loading the extension. Do not select a collection of ZIP files or open index.html<\/code> directly through file:\/\/<\/code>.<\/p>\n

Missing previews<\/h2>\n

Check the edition status, the first-20 limit in Free, preview consent, and Settings \u2192 Advanced \u2192 Preview API<\/strong>. A provider timeout, CAPTCHA, or sign-in page is not evidence that the bookmark itself is broken. Use your own cover or capture the visible tab<\/a>.<\/p>\n

A PDF will not open<\/h2>\n

Try the saved URL in a normal browser tab. A local file may have moved or been deleted; a remote server may block access. A bookmark stores an address, not a backup of the file.<\/p>\n

Search seems to miss a folder<\/h2>\n

Check whether you are using the folder selector’s search, standard bookmark search, or semantic search. Clear an old query before browsing. Main-search folder results are a recent local-build improvement; consult the changelog for the customer-package status.<\/p>\n

Settings, notes, or locks appear to have reset<\/h2>\n

Stop and record the browser profile, extension ID, version, edition, and installation path. Check whether another copy or a different edition was installed beside the original. Do not uninstall, clear extension data, or create replacement locks while investigating.<\/p>\n

The same version label does not prove two archives contain the same local development fixes. Updating safely<\/a> explains identity and storage limits.<\/p>\n

Contact Grooni<\/h2>\n

Email info@grooni.com<\/a><\/strong> or use the Grooni contact form<\/a>.<\/p>\n

Include your browser and operating system, Groovy version and edition, the steps to reproduce the issue, and a screenshot of the relevant UI or error. For installation issues, include the extension ID and package filename. Do not send passwords, API keys, license keys, or a full private bookmark library in an initial report.<\/p>\n

Support covers installation, activation, and Groovy features. A response-time guarantee is not stated here.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Missing manifest or a blank file page Extract the package and select the directory containing manifest.json when loading the extension. … Read more →<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/pages\/19"}],"collection":[{"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":0,"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"wp:attachment":[{"href":"https:\/\/grooni.com\/docs\/groovy-bookmark-manager\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}